Terms of Use (EULA)

Last updated: March 30, 2026

These Terms of Use ("Terms") govern your use of the ThriveView application and services provided by ThriveComp Consulting LLC ("we," "our," or "us"). By using ThriveView, you agree to these Terms.

1. Acceptance of Terms

By creating an account or using ThriveView, you agree to be bound by these Terms. If you do not agree, do not use the application.

2. Description of Service

ThriveView is a customer engagement and reputation management platform that helps businesses collect customer reviews, manage loyalty rewards programs, handle missed call follow-ups, and monitor their online reputation through automated SMS, email, and AI-powered communication tools.

3. Subscription Plans

ThriveView offers the following auto-renewable monthly subscription plans:

• Growth ($29.99/month): 500 customers, 2 locations, 3 users, SMS & email review reminders, customer database, AI Message Writer, custom & targeted templates, birthday promotional emails, holiday automation, email template customization
• Portal Pro ($59.99/month): 500 customers, 2 locations, 5 users, everything in Growth + WiFi Guest Portal (UniFi), guest auto-review requests, AI Chat Widget (included), Loyalty Rewards Program (included)
• Enterprise ($99.99/month): 5,000 customers, 5 locations, unlimited users, everything in Portal Pro + priority support

Add-Ons (available on applicable tiers): AI Chat Widget ($14.99/mo), Loyalty Rewards Program ($19.99/mo), Missed Call Text-Back ($19.99/mo). Chat Widget and Loyalty are included free with Portal Pro and Enterprise.

Additional Locations: Each location beyond the first included with your tier is billed at $15.00/month per additional location. Adding a location requires explicit confirmation in-app and will appear on your next invoice.

4. WiFi Guest Portal Equipment & Installation

The WiFi Guest Portal feature (Portal Pro and Enterprise tiers) requires compatible UniFi networking equipment.

Primary Location:

• Equipment and professional installation are provided at no upfront cost when you sign a 12-month minimum service commitment.
• If you cancel your subscription within the first 12 months, all provided equipment must be returned to ThriveComp Consulting LLC in good working condition within 14 days of cancellation, or you agree to pay a buyout fee equal to the fair market value of the equipment (typically $250–$500 depending on configuration).
• If you cancel after the 12-month minimum commitment, the equipment is yours to keep at no additional cost — no return required.

Additional Locations:

• Equipment and installation for any location beyond the primary location are quoted separately and are not covered by the $15/month additional-location fee.
• Pricing depends on site requirements (number of access points, switches, cabling, on-site labor). A written quote will be provided before any work begins.
• If equipment for an additional location is financed or discounted, the same 12-month return policy described above will apply to that equipment.

Equipment Care: You are responsible for the safekeeping of provided equipment while in your possession. You agree not to modify, resell, or transfer equipment to a third party without prior written consent.

5. iOS Subscription Terms

For subscriptions purchased through the Apple App Store:

• Payment will be charged to your Apple ID account at confirmation of purchase.
• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price.
• You can manage and cancel your subscriptions by going to your device Settings > Apple ID > Subscriptions.
• No cancellation of the current subscription is allowed during the active subscription period.
• Any unused portion of a free trial period will be forfeited when you purchase a subscription.

5. SMS/Text Messaging Terms

By using ThriveView or interacting with a business that uses our platform, you may receive SMS/text messages including:

• Review request reminders
• Missed call follow-up texts
• Loyalty program notifications
• Promotional messages from businesses you have opted in with

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. For support, email support@thrivecomp.com.

Consent: You consent to receive text messages by providing your phone number to a business, connecting to a business WiFi portal, joining a loyalty program, calling a business that uses our missed call text-back service, or texting START, YES, or JOIN to a business number. Consent is not a condition of purchase.

Compatible carriers: T-Mobile, Verizon, AT&T, and all major US carriers are supported. Carriers are not liable for any delayed or undelivered messages.

6. Acceptable Use

You agree to use ThriveView only for lawful purposes. You must not:

• Send unsolicited or spam messages to individuals who have not consented
• Upload false or misleading customer information
• Use the service to harass, abuse, or harm others
• Attempt to gain unauthorized access to other accounts or systems
• Violate any applicable laws including anti-spam regulations (TCPA, CAN-SPAM)

7. Customer Data

You are responsible for obtaining proper consent from your customers before adding their information to ThriveView and sending them communications. You must comply with all applicable privacy and telecommunications laws.

8. Intellectual Property

ThriveView and its content, features, and functionality are owned by us and protected by copyright, trademark, and other intellectual property laws.

9. Limitation of Liability

ThriveView is provided "as is" without warranties of any kind. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

10. Termination

We may suspend or terminate your account at any time for violation of these Terms. You may cancel your subscription at any time through your device settings or by contacting support.

11. Changes to Terms

We may update these Terms from time to time. Continued use of ThriveView after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States.

13. Contact

For questions about these Terms, contact us at:
Email: support@thrivecomp.com