Overview
Recent Activity
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Quick Actions
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Customers get 1 initial reminder + up to 3 daily follow-ups. After the max reminders, they are marked as "No Review" if they haven't responded.

Customers

Pending Reviews

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WiFi Guests Pending

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Completed Reviews

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No Review

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Review QR Code

Generate a QR code that links to your review page. Print it and display at your business.

AI Message Writer

Generate professional review request messages using AI, tailored to your business.

Reputation Monitor

Track customer satisfaction, view Google reviews, and address issues quickly.

Needs Attention
Happy Customers
Analytics

Track your performance, customer growth, and review conversion over time.

Review Funnel
Channel Performance
Monthly Growth (Last 12 Months)
Customer Sources
Recent Reviews
Chat Widget
Widget Settings

When enabled, visitors must enter their name, email, and phone number before they can start chatting.

Paste your website URL to auto-fill, then add or edit anything below. The AI will use all of this to answer customer questions.

When customers request a live agent, the conversation summary will be sent to this email. Defaults to your account email if not set.

Welcome Messages

When a visitor submits their contact info through the chat widget, they are automatically added as a customer and receive these welcome messages.

Insert variables:

Sent to the customer's phone number when they submit their info via the chat widget.

Sent to the customer's email when they submit their info via the chat widget.

Chat Conversations
No conversations yet

Loyalty Program

Manage your rewards program, members, and engagement tools

Program Active
POS Integrated Scan for Rewards

Open on a counter tablet or PC — customers scan their loyalty QR (or staff enters their phone) and points award automatically when their POS payment processes. Works with USB/Bluetooth 2D scanners and camera.

Reward Tiers

Progression levels as customers earn points

Rewards

Redeemable items for earned points

Members
Program Settings

Earned at check-in when purchase amount is entered

Auto-awarded via WiFi login or QR check-in

Earned when a customer leaves a review

Earned when a referred friend joins

Points awarded instantly when a new member joins. Set to 0 for none.

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SMS
Insert:
🎂
Enable
EMAIL
Enable
Sharing & Links
Customer Lookup Page

Customers check their points and rewards

Signup QR Code

Scan to join your rewards program

Scan to join rewards program

Missed Call Text-Back
AI-powered auto-responses for missed calls
Conversations
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Active
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Callbacks
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SMS Inbox i A shared inbox where your team can view and reply to SMS messages sent back by your customers. Conversations are grouped by customer so every reply is tracked and no message gets missed.
Coming Soon

Two-Way Customer Messaging

Reply directly to customers from a unified inbox — without leaving ThriveView.

Customer Insights i Shows the lifetime value of every customer based on their purchase history from your point of sale. Customers are automatically placed into segments: VIP, Regular, At Risk, Lost, and New so you can quickly see who deserves a reward and who needs a reason to come back.
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Competitor Tracker i Search for similar businesses near you and compare their Google ratings and review counts against yours. Use this to see where you stand in your local market and identify opportunities to outshine the competition.
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Team Members
How team members log in
Team members use their email and password to log in at the same web address as you, or on the ThriveView mobile app. They will only see the tabs and features you grant them access to.
Web portal login:
Campaigns

Create and manage your marketing campaigns — newsletters, custom message templates, and automated holiday emails.

Newsletter
Email campaigns

Create and send branded email newsletters to your customer list, with optional embedded coupon offers.

Custom Templates
SMS & email templates

Build reusable SMS and email templates for targeted promotional messages sent to specific customers.

Holiday Templates
Automated seasonal emails

Schedule automated holiday and birthday email promotions sent to customers throughout the year.

Send Log
Delivery history & confirmation

See exactly when each template fired, who received it, and whether it was sent via SMS or email.

Template Send Log

Confirm exactly when each template fired and who received it.

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Newsletter i Create and send branded email campaigns to your customer list. Choose a template type, write your message, optionally link a coupon campaign to embed a discount block, then save as a draft or send to everyone immediately.
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Coupon Campaigns

Send unique one-time coupon codes to customers via email. Redeem with a barcode scanner or manual entry below.

Redeem a Coupon

Type or scan a barcode — the code auto-fills on scan.

My Sales
Sales & Leads

Submit a new prospect. Your admin will review and approve it.

Settings
SMS Messaging Setup

To send review requests and promotions via text message, complete our A2P 10DLC carrier registration form. This is a one-time requirement. Without it, SMS messages may be blocked by carriers.

Business Logo

Upload your logo (appears on QR codes and feedback page)

Review Links
Business Profile

Write a short description of your business. This appears on your public profile page that customers can visit and share.

0/1000 characters
Sets the gradient color of your profile page header. Default is blue.
Use {appointmentLink} in SMS/email templates. Also shows a "Book an Appointment" button on your profile page.
Your shareable profile link:
Social Media Links

Add your social media pages. These appear on the WiFi portal and can be used in SMS/email templates with {facebookLink} and {instagramLink}.

Reminder Settings
SMS Template
Insert:
Email Review Template

Customize the email sent to customers asking for reviews.

Insert:
Edit Profile

Update your business profile information

Change Password
WiFi Guest Portal Premium

Capture customer information when guests connect to your WiFi.

Need help getting started?

Please contact ThriveComp Consulting if you need assistance setting up your WiFi Portal.

Captive Portal URL

Point your UniFi controller to this address

Portal Appearance

Customize portal colors to match your brand.

Live preview save settings first, then refresh

Add a custom button to your WiFi portal — link to your menu, price list, specials, or upload a file directly. Leave empty to hide the button.

Show an optional phone number field on the portal so guests can opt in to SMS offers.

Upload a background image. Recommended: 1920x1080 or larger.

UniFi Systems

WiFi Guests

Integrations & API Premium

Connect ThriveView to your CRM and other tools.

API Key

Use this key to connect external tools.

Webhook URL

For incoming customer data from external tools.

Custom Templates

Create and manage promotional message templates.

Holiday Templates

Manage automated holiday email templates for your customers.

Birthday Promotions

Send personalized birthday emails.

Holiday Messages

Automated emails sent on holidays.